Question in mind?

We are group of jewelry enthusiast who aims to provide best quality products at an affordable price tag. We are selling our products by making them in house as well as by connecting to different suppliers all over the world who provides quality and trendy products. 

We are based in beautiful Barcelona, Spain. However, we do not currently have a physical store yet. Part of our products are being made and shipped from Spain. We also connect with different suppliers from North America, Asia and Europe in order to provide best priced and top quality products.

We take customer care very seriously and your satisfaction is our top priority. If you have any issues, you can contact us using the contact form which we will try to reply within a 36 hours.

Shipments are free of charge regardless of the purchase amount.

Your order will be shipped within 2 business days after we receive your payment for the product.

In order to allow free shipment on all orders, we had to sacrifice the speed from our deliveries. Average delivery time for United States is between 7 to 15 business days and for Europe is between 10-20 business days. For the rest of the world it can take between 10 to 28 business days depending on your location and country’s customs delays.

Note: We currently do not ship to Brazil.

Yes! You will be able to track your parcel as soon as tracking reference number is made available by the courier. In some cases tracking is not available for some countries but we rarely experience any issues. You can easily track your parcel using Order Status page. In case you have any issues with tracking, please contact us by using contact form with your order reference number, so we can make sure your order is shipped. Please allow 2-3 business days for the tracking information before contacting us.

If for some reason you have not received your order within 6 weeks of the purchase please contact us to arrange a refund or reshipment. You have to provide the correct delivery address as it is not Styx’s responsibility for the lost shipments due to faulty delivery addresses.

Firstly, sorry for the inconvenience that may be caused by the courier. If you have received an item which is different than what you have ordered or faulty in any way, please contact us through the email or contact form to arrange a refund or reshipment.

If you are not fully satisfied by the item you have received you can return the product within 4 weeks after the purchase date by contacting us through email or contact form. We will provide you with the address of one of our warehouses depending on the country you are shipping from. After receiving the item and inspection for any faults, we will contact you to issue a refund or reshipment. Refunds will be issued through the method of payment you have used when purchasing the product.

We regularly post discount codes on our social media accounts and mailing lists. If you want to receive discount codes please subscribe to our mailing list or follow us on Instagram and Facebook.

If you would like to order more than 10 of the same product, we can provide you with 30% discount. On top of that, we will also ship your order with priority shipping so you won’t need to wait long for your order. Minimum order amount is 350€, 375$ or 325£. Please contact us through email if you want to order in bulk.

Unfortunately, discount coupons can not be applied on the items which are on sale. 

Currently we do not have a referral scheme however, we will be providing discounts and promotions for referrals in the near future.

There are currently two types of payments we accept in our store. You can either pay using your Paypal account or simply pay using your credit/debit card. We accept all major plastic cards.

Styx does not collect any customer's credit/debit card information as all payments are powered and processed by Paypal and Stripe which are two of the most secure payment processing methods. 

After we have issued the amount, it all depends on your local bank. In most cases, arrival is no late than 1-5 business days.